Refund policy

At 3D Oasis, we take pride in the quality of our products. Please read our return and replacement policy carefully:

Eligibility for Return/Replacement

• Only products that arrive damaged or defective are eligible for return or replacement.
• To ensure a smooth process, customers are required to record a video while unboxing the product. This serves as proof of damage and helps us validate claims.

Process

• Email us at 3doasisshop@gmail.com within 24 hours of delivery with your order number, unboxing video, and clear pictures of the damage.
• Once approved, we will arrange for a replacement of the damaged item.

Non-Returnable Items

• Only products that arriveItems damaged due to misuse, mishandling, or wear and tear after delivery.